WordPress Repair & Recovery
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Problem
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Your Host
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Access
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WordPress
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Confirm
Tell us what's happening
Describe the problem in plain language. We use this for triage and to build your initial estimate. Expedited handling is available for an additional fee.
Who hosts your website?
We use your host to determine the safest and fastest access method. If you are not sure, we will help you identify it.
  1. Check your original hosting or welcome email
  2. Look in your domain registrar account for nameservers (e.g. ns1.bluehost.com)
  3. Search past billing statements for hosting charges
  4. If you still are not sure, choose the closest option and continue
Access details
Provide the access we need to diagnose the site without delay. Only the fields relevant to your host are shown.
🔒 Securely transmitted. Used only for this job. Deleted after completion. Never shared.

Show me exactly where to find these details ↗

ℹ️ Log in to cPanel to find these details.
Your cPanel URL is usually your domain with port 2083:
https://yoursite.com:2083

Or check your hosting welcome email for a link like "cPanel Login".
This is the password you use to log in to cPanel, not WordPress.
  1. Log in to cPanel
  2. Search for "Manage API Tokens" or find it under Security
  3. Click Create, give it a name like "IronEggShell", and set no expiry
  4. Copy and paste the token here
API tokens are safer than passwords — they can be revoked any time after we finish.
  1. Log in to cPanel
  2. Search for "SSH Access" or "Terminal"
  3. Click Enable or Manage SSH Keys
  4. If prompted, generate a key and download it, or enable password auth
SSH gives us faster, safer access. If it's unavailable, cPanel access is fine.
Paste the full private key file contents. It begins with -----BEGIN.
ℹ️ Find SFTP/SSH credentials in your host's dashboard under your site settings.
⚠️ You're providing root server access. We operate with a strict read-diagnose-approve-fix workflow — nothing runs on your server without your review.
Leave blank if unsure — we'll locate it.
ℹ️ Go to hPanel → Hosting → Manage → SSH Access to find your credentials.
ℹ️ DreamHost Panel → Manage Users → your user → Edit → change Shell type to SSH.
ℹ️ No problem — provide whatever you have. We'll tell you exactly what else we need after we review your submission.
Or just leave this blank — we'll email you with a specific list.
WordPress admin access
Used to confirm admin access, inspect plugins and themes, and verify what is failing inside WordPress.
🔒 Used only for diagnostics. A temporary admin account is recommended if you prefer not to share your main login.
Usually your domain + /wp-admin
Review, estimate, and submit
Review your details and estimated range before submitting. Final pricing is confirmed only after we review the site.
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By submitting, you confirm you are authorised to grant access to this site and its hosting account. We begin with a read-only diagnostic — no changes are made without approval. Any estimate shown during intake is preliminary and subject to review.
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Request received

Your request is in queue. We will review it and email you after the initial review.

Watch your inbox at for confirmation, any follow-up questions, and your next-step timeline.

What happens next

  1. We review your submission and access details
  2. If anything is missing, we email a short follow-up request
  3. We run a read-only diagnostic and confirm the final quote
  4. Once approved and paid, repair work begins